Anthem Member Resources

The Sydney Health app connects you to your Anthem health plan and puts helpful plan tools in one convenient place.

• Access, download or share your digital member ID card, and add it to your phone’s digital wallet.
• Review what your plan covers and check claims.
• Search for in-network care and compare costs. You can filter results by location, language and other preferences.
• Connect to virtual care through the app or anthem.com.
• Chat with a live agent when you need help understanding your benefits or finding plan information.
• View well-being resources, health tips and personalized action plans.
• Access My Health Records to view, download and share available health information for your family.
• Fill prescriptions and connect with community resources that may offer no- or reduced-cost support for needs such as food, transportation and childcare.

Get Started: Download the Sydney Health app or visit anthem.com. If your phone is set to Spanish, the app can display in Spanish; you can also select the app language from the menu.

Scan to download the Sydney Health app.

LiveHealth Online gives Anthem medical plan members access to virtual visits from a smartphone, tablet or computer. Available services include:

Annual wellness: Connect with a primary care provider for preventive screenings, chronic health concerns, follow-up care and referrals when clinically appropriate.

Primary care: Schedule regular virtual visits and checkups. You may be able to choose a network primary care provider to see over time.

Urgent care: Get care 24/7 for common health concerns such as allergies, flu, sinus infections, urinary tract infections and COVID-19 symptoms. A physician can assess symptoms, recommend treatment and send a prescription when needed.

Therapy and psychiatry: Meet online with a therapist for concerns such as anxiety, depression, panic attacks and stress. Psychiatry appointments are also available, and psychiatrists can prescribe medication when appropriate.

Dermatology: Upload photos of a skin, hair or nail concern for review by a board-certified dermatologist. No appointment is required, and the diagnosis is provided in under 72 hours.

Get Started: Access LiveHealth Online through the Sydney Health app, the LiveHealth Online app, anthem.com or LiveHealthOnline.com. LiveHealth Online is provided through an arrangement with Amwell.

Anthem’s Well-being Solutions program offers digital wellness tools and opportunities to earn rewards for completing eligible activities. The program materials state that eligible members may earn up to $200 in electronic gift card rewards.

• Digital and wellness activities may include logging in to your Anthem account, connecting a fitness device, completing a health assessment or action plan, tracking steps, selecting a primary care provider and logging nutrition.
• Preventive care activities may include an annual wellness visit, cholesterol testing, colorectal cancer screening, a routine mammogram, an annual eye exam, a flu shot or an A1C test.
• Condition management activities may include ConditionCare, Building Healthy Families, weight-management or tobacco-cessation coaching, and certain diabetes-related exams or lab tests.
• To view available activities and track rewards, log in to Sydney Health and scroll to My Rewards. Earned rewards may be redeemed for electronic gift cards from participating retailers.

Important: Reward eligibility, activities and amounts depend on the employer-sponsored program and may be subject to plan rules. Preventive care rewards are added after the related claim is processed, which may take up to 60 days. Review My Rewards in Sydney Health for the activities available to you. Unused rewards may be forfeited six months after the end of the plan year, and rewards may be considered taxable income.